If I know the short code, would I be able to activate XtndMe without receiving the SMS from “REWARDS”?
- No, the system will determine your eligibility for the offer. If the SMS is not received, you will not be able to optimized and take advantage of the offer.
If I have an outstanding balance for a previous XtndMe transaction, will I still be able to opt in for another one?
- No, you will not receive another XtndMe offer until the overdue balance has been cleared
Are there any persons not eligible for XtndMe?
- Yes, the XtndMe offer is not applicable to postpaid customers, and prepaid customers not meeting the outlined criteria.
Why am I not eligible for a DigiLoan?
You may not be able to receive a DigiLoan as a result of:
- Not being on the network for more than 120 days
- Top-up history/frequency. You are required to top up with at least $10.00 per calendar month (30 days) to qualify for a XtndMe.
- Outstanding loan balance